Contact Us
 
You can also contact us by Email: info@coopergear.com When emailing please indicate the model of your car and describe the parts you want in detail, for example: “I have an R53 with a 5 piece dash that I want Carbonized to match the outside of my Liquid Yellow JCW...” “My steering wheel inserts are the ones with the stereo/cruise but without the bluetooth phone buttons...” Our Mailing Address is: 9318 Corneils Rd. Bristol IL 60512mailto:info@coopergear.comshapeimage_2_link_0
Shipping The following products qualify for our flat rate shipping when being shipped within the lower 48 states. Items will ship USPS Priority mail. Dash Vent Cover, Plate Covers, Knee Bolster Cubby. Please note, orders for these items will be delayed if shipping is not added to order. If you need advice on how to ship your parts to us please send us an email and we will get back to you ASAP. We will try to ship as many items as we can USPS and use the free shipping materials that we all as tax payers have already paid for. In cases where the item will not ship USPS we will box the item and ship it DHL, UPS or truck where needed. Returns & Refunds We here at Coopergear strive for the highest quality in all the products that we make but if you do feel like your order is not everything you thought it would be here is the refund policy. Everything we sell at CooperGear is made by us. This being said we have hands on quality control and if a product is not up to our standards it will not leave the door. Due to the custom nature of our business we can not offer refunds on custom products. This includes: Custom Finished Parts Custom Painted Parts Custom Upholstered items As part of the quality control process we will verify paint codes to be sure the color you want is the color you are going to get. Claims 
Claims for damaged or lost merchandise are to be made to the freight carrier. If you receive a damaged package or a package that looks like it has been opened or otherwise tampered with, make a written note of this to the freight carrier upon signing for the package. A verbal note to the driver is not sufficient. Carefully open and be sure to save the damaged container as visible proof of damage. This proof of damage is the first thing the carrier will ask to see. Notify the local office of the freight carrier as soon as the damage is discovered in writing (no later than 48 hours after receipt of goods). Claims for shortage of merchandise (other than lost items) are to be made to us within 5 days of receipt of your order. Getting your parts to us. The best way to get your parts to is is UPS/FedEx. Not The UPS Store or FedEx Kinkos however. These are retail shops and the service through them is very expensive. If you have a business that uses UPS or FexEx you could, with permission, use that account. You can also bring your packaged items to the local UPS hub and send it from there. USPS is not a bad route but keep in mind. Tracking through USPS is not like UPS or FedEx. It is, “item shipped” and “Item delivered.” There is no status on the shipment and parcel post can take weeks. Make sure you insure your shipment. Your interior parts are worth lots of money and if the box is damaged or lost you can claim them and get replacements.